Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

Processing purpose

How We Use Data

We use personal data to respond to enquiries, assess language level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, arrange lessons, support guided practice and progress review, process payments, maintain records, operate the website, protect against misuse, and meet legal or accounting obligations.

We process data only for service delivery, administration, security, and compliance purposes.

Sharing partners

Service Providers

We may share personal data with payment processors, website hosting providers, communication tools, scheduling systems, and other operational partners that help us run the website and deliver course services. These parties are expected to use the information only for the services they provide to us and to protect it appropriately.

Service providers receive only the information needed to perform their assigned functions.

Legal basis

Legal Disclosures

We may share personal data when required to comply with law, court orders, regulatory requests, tax obligations, or other lawful processes. We may also disclose information where necessary to establish, exercise, or defend legal claims.

We disclose information to public authorities only where a legal duty applies or a lawful request is received.

01Data Collected

Data We Collect

We may collect identification details, contact details, course enquiry information, level screening responses, timetable preferences, enrolment records, attendance information, payment-related records, and communications sent through our website or booking channels. Where online lessons are arranged, we may also process technical information needed to support the session.

The categories of data collected depend on the enquiry, enrolment, and lesson format used.

02Collection Sources

How We Collect Data

We receive personal data directly from you when you submit an enquiry, book a consultation, complete screening, enrol, or communicate with us. We also collect limited technical data automatically when you use the website, and we may receive administrative information from payment, scheduling, or online lesson tools used to deliver our services.

Information is obtained from users, from course administration, and from technical systems used to operate the site.

03Cookie Types

Types of Cookies

Our website may use essential cookies, functional cookies, and limited analytics cookies. Essential cookies help the site operate securely and reliably. Functional cookies support remembered settings or form behaviour. Analytics cookies help us understand general site use and improve performance without relying on unnecessary data.

We use cookies only to support site operation, usage analysis, and basic preference handling.

04Cookie Controls

Cookie Controls

You may manage cookies through your browser controls and, where available, through any on-site preference tools. Disabling certain cookies may limit form handling, session continuity, or other basic website functions.

Browser settings can usually be used to block or delete cookies, although some site functions may be affected.

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Some requests may be limited where we must keep records for legal, accounting, or service administration reasons.

Available rights depend on the nature of the data and the legal basis for keeping it.

How to Make a Request

To make a privacy request, provide enough information for us to identify the relevant record and describe the action you want us to take. We may ask for additional details to verify the request and to protect against unauthorised access or changes.

Requests are reviewed against identity and record-matching checks before any disclosure or correction is made.

Retention of Data

Retention periods depend on the type of record and the reason it was collected. Enquiry, enrolment, payment, attendance, and communication records are kept for the period needed to manage the service, resolve issues, meet legal obligations, and maintain business records, after which they are deleted or anonymised where appropriate.

We keep data only for as long as needed for the stated purpose or for legal and operational records.

Policy Updates

If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from its stated effective date.

We may revise this policy to reflect operational, legal, or technical changes.

Email address

office@speakerpocketball.click

Telephone

+852 5187 2040

Postal address

119, Wo Yi Hop Road, Kwai Chung, Kwai Chung, Hong Kong

Privacy contact

Contact Page

Use the contact details below for privacy questions, data requests, or policy-related correspondence.